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At Elegance Forge Clothing, we want you to be completely satisfied with your purchase. This policy outlines your rights and our procedures for returns and refunds, in line with UK consumer laws. Please read it carefully before buying.
For online purchases, you have a legal right to cancel your order for any reason within 14 days from the day after you receive the item(s).
To cancel, simply notify us in writing (e.g., via email to [your email address] or our contact form) before the 14-day period ends. You don't need to provide a reason.
Once notified, you have an additional 14 days to return the item(s) to us.
We'll issue a full refund (including the original standard delivery cost) within 14 days of receiving the returned item(s) back, using the same payment method you used.
You are responsible for the cost of return postage, unless the item is faulty, not as described, or we agree otherwise.
If an item is faulty, damaged, not as described, or unfit for purpose, you have the right to a full refund, repair, or replacement under the Consumer Rights Act 2015.
Notify us within a reasonable time (ideally within 30 days for obvious issues, or up to 6 months for faults that appear later).
We'll cover the return postage costs for faulty items and process your refund or replacement promptly.
For pre-loved or second-hand items, we'll assess condition based on the description provided at purchase.
For hygiene reasons, we cannot accept returns on items like underwear, swimwear, or earrings if seals/tags are broken or the item has been worn/used (unless faulty).
Custom-made or personalized items are not eligible for the cooling-off period unless faulty.
Sale or clearance items are returnable under the same rules as full-price items.
Items must be returned in their original condition, with all tags, labels, and packaging intact. They should be unworn, unwashed, and free from damage (beyond reasonable inspection).
If items are not in resalable condition, we may deduct a reasonable amount from your refund to cover any loss in value.
Contact us at [your email address] or via our website's contact form to start the process. Include your order number, item details, and reason (if applicable).
Pack the item securely and send it to: Elegance Forge Clothing, 9 Timsbury Court Oakwood Derby DE21 2LY, UK].
We recommend using a tracked service for proof of postage—we're not responsible for lost returns.
Once received, we'll inspect the item and process your refund within 14 days.
Refunds include the item price and standard outbound delivery. We won't refund premium delivery costs.
Exchanges: If you'd like an exchange (e.g., for a different size/color), let us know when notifying us. Availability isn't guaranteed, but we'll do our best. Exchanges follow the same timelines.
If you paid with a gift card or voucher, refunds may be issued as store credit.
For customers outside the UK, the same rules apply, but you may be responsible for customs duties, taxes, and additional return shipping costs. Check local laws for any extra rights.
If you have any issues or need help, contact us at eleganceforgeclothing@gmail.com. This policy doesn't affect your statutory rights.
Last updated: January 14, 2026.